Navigating The Government
Navigating the Illinois government to find services for individuals with Intellectual and Developmental Disabilities (I/DD) involves several key steps. Here’s a guide to help you through the process.

Determine Eligibility:
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- Contact the Division of Developmental Disabilities (DDD): Start by contacting the Illinois Department of Human Services’ Division of Developmental Disabilities (DDD) to determine eligibility for services.
- Assessment: You may need to complete an assessment to determine the level of need and type of services required.
PUNS (Prioritization for Urgency of Need for Services) Enrollment:
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- Enroll in PUNS: The PUNS database helps the state prioritize individuals for services based on their urgency of need. Contact your local Independent Service Coordination (ISC) agency to get enrolled.
- Regular Updates: Ensure the PUNS information is updated regularly, as changes in circumstances can affect prioritization.
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Independent Service Coordination (ISC) Agencies:
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- Find Your Local ISC: ISC agencies provide case management and can guide you through the process. They can be found through the Illinois Department of Human Services website.
- Work with an ISC: Your ISC will help develop a Service Plan, connect you with resources, and assist in navigating the system.
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Apply for Medicaid:
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- Medicaid Application: Many services for individuals with I/DD are funded through Medicaid. Apply for Medicaid if you haven’t already. You can apply online, by mail, or in person at a local DHS office.
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Explore Service Options:
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- Home and Community-Based Services (HCBS) Waivers: Illinois offers several HCBS waivers that provide services to individuals with I/DD. Your ISC can help determine eligibility and apply for these waivers.
- Community-Based Services: Services can include residential support, day programs, employment services, and respite care.
- Service Plan Development:
- Person-Centered Plan, aka Individual Service Plan (ISP): Work with your ISC to develop an ISP that outlines the services and supports needed. The ISP should be person-centered and reflect the individual’s goals and preferences.
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Accessing Services:
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- Service Providers: Identify and choose service providers that meet the needs outlined in the ISP. Your ISC can provide a list of approved providers.
- Monitoring and Adjusting Services: Regularly review the services being provided to ensure they meet the individual’s needs. Adjustments can be made to the ISP as necessary.
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Advocacy and Support:
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- Advocacy Organizations: Connect with advocacy organizations such as The Arc of Illinois, which can provide additional support and resources.
- Family Support: Engage with support groups and networks for families of individuals with I/DD for shared experiences and advice.
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Stay Informed:
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- Ongoing Education: Stay informed about changes in state policies, funding, and available services. Attend workshops, webinars, and meetings hosted by advocacy groups and state agencies.
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Appeal Rights:
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- Understanding Your Rights: If services are denied or reduced, understand your right to appeal the decision. Your ISC can guide you through the appeals process if necessary.
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By following these steps and leveraging available resources, you can navigate the Illinois government system to access the necessary services and supports for individuals with I/DD.